Terms and Conditions
Our Commitment to Transparency and Trust
At iProcure, we prioritize transparency, fairness, and the highest standards of business ethics. Our policies are designed to ensure a secure and seamless experience for our users while fostering trust and accountability. Below, you’ll find the key guidelines that govern our platform.
1. Privacy Policy
We value your privacy and are committed to protecting your personal and business information. Our privacy policy outlines:
- What data we collect and how we use it
- Measures to secure your information
- Your rights regarding your data
2. Terms of Use
By accessing or using iProcure, you agree to abide by our terms of use. This policy covers:
- User responsibilities and conduct
- Acceptable use of the platform
- Limitations of liability and disclaimers
User Responsibilities:
- ✓Provide accurate and up-to-date information during registration.
- ✓Use the platform for lawful purposes only.
- ✓Respect other users and adhere to professional communication standards.
Platform Rights:
- ✓We reserve the right to suspend accounts for violations of our policies.
- ✓We may update these terms as needed and will notify users of significant changes.
Limitations of Liability:
iProcure is not liable for disputes or losses arising from transactions between buyers and vendors. Users are encouraged to thoroughly review contracts and agreements.
Welcome
Welcome to iProcure! By accessing or using our platform, you agree to comply with these Terms of Use. If you do not agree with these terms, please refrain from using our services.
iProcure is a B2B marketplace connecting buyers and vendors for simplified procurement in Qatar. These Terms of Use outline the rules and regulations for using our platform, including rights, obligations, and limitations for all users.
Definitions
- PlatformRefers to iProcure's website, mobile application, and associated services.
- UserAny individual or entity using iProcure, including buyers and vendors.
- BuyerA registered user seeking to procure products or services.
- VendorA registered user listing products or services for sale.
- RFQRequest for Quotation, submitted by buyers to vendors.
Fees and Payments
Fees:
- ▹Registration is free, but iProcure may charge fees for premium services, promotions, or subscriptions.
Payment Terms:
- ▹Buyers and vendors are responsible for fulfilling payment obligations as per their agreements.
- ▹iProcure is not responsible for payment disputes between buyers and vendors.
Refunds:
- ▹Fees paid to iProcure for premium services are non-refundable unless stated otherwise.
Communication and Transactions
Direct Communication:
iProcure facilitates communication between buyers and vendors but does not interfere in negotiations or agreements.
Transaction Responsibility:
iProcure is not a party to transactions and bears no responsibility for disputes, losses, or damages arising from transactions.
Intellectual Property
Ownership:
All content on the platform, including logos, designs, and trademarks, is the property of iProcure or its licensors. Users may not copy, distribute, or modify platform content without written consent.
User Content:
By submitting content (e.g., product listings, reviews), users grant iProcure a non-exclusive, royalty-free license to use such content for platform purposes.
Limitation of Liability
Platform Services:
- iProcure provides the platform "as-is" and does not guarantee uninterrupted or error-free operation.
- Users acknowledge that they use the platform at their own risk.
Liability Cap:
iProcure's liability is limited to the amount of fees paid by the user in the 12 months preceding the claim.
Dispute Resolution
Between Users:
iProcure encourages users to resolve disputes directly and amicably.
Platform-Related Disputes:
Any disputes related to iProcure's services shall be resolved through arbitration in Qatar, as per applicable laws.
Privacy and Data Protection
Changes to Terms
Governing Law
Contact Information
For questions or concerns about these Terms of Use, please contact us at:
Email: info@iprocure.ai
Phone: +974 7799 9600
Acknowledgment
3. Vendor Policy
As a vendor on iProcure, you must comply with our guidelines to ensure a smooth and fair marketplace experience. Key points include:
- Product listing requirements
- Quality and authenticity standards
- Communication and transaction rules
Guidelines for Vendors on iProcure:
As a vendor on iProcure, you are expected to follow these rules to ensure a fair and trustworthy marketplace:
Product Listings:
- Ensure all product details, including prices and availability, are accurate.
- Comply with quality and authenticity standards set by iProcure.
Communication & Transactions:
- Respond to buyer inquiries promptly.
- Fulfill orders within agreed timelines.
- Avoid misleading or false claims.
Prohibited Activities:
- Selling counterfeit or unauthorized products.
- Violating intellectual property rights.
- Engaging in fraudulent activities.
Non-compliance may result in suspension or removal from the platform.
4. Buyer Policy
Our platform is built to support buyers in sourcing products efficiently and transparently. The buyer policy includes:
- Guidelines for submitting RFQs and interacting with vendors
- Payment and refund terms
- Reporting issues or disputes
Simplifying the Procurement Journey for Buyers:
As a buyer, you are entitled to a seamless and secure experience on iProcure. To maintain a fair marketplace, please follow these guidelines:
Using the Platform:
- Provide accurate RFQs and clear communication to vendors.
- Complete payments on time as per agreed terms.
Reporting Issues:
- If you face disputes or product issues, notify the vendor immediately and escalate unresolved issues to our support team.
Prohibited Activities:
- Misuse of vendor information.
- Failing to honor purchase agreements without valid reasons.
Your cooperation ensures smooth operations and successful transactions.
5. Refund and Cancellation Policy
We aim to facilitate fair resolutions for all users. Our refund and cancellation policy outlines:
- Conditions under which refunds are processed
- Steps to request a cancellation
- Vendor-specific refund terms
Hassle-Free Refunds and Cancellations
At iProcure, we aim to resolve disputes fairly for both buyers and vendors.
Refund Policy:
- Refunds are processed only for valid reasons, such as receiving damaged or incorrect products.
- Requests must be submitted within 7 days of delivery.
Cancellation Policy:
- Buyers may cancel orders before vendors confirm them.
- Vendors may cancel if the buyer violates terms or fails to provide payment details.
6. Cookie Policy
iProcure uses cookies to enhance your experience and personalize content. Learn how we use cookies and how you can manage them in our cookie policy.
Enhancing Your Experience with Cookies
iProcure uses cookies to improve functionality and provide personalized content.
What Are Cookies?
Cookies are small files stored on your device to track website activity and preferences.
Why We Use Cookies:
- To remember your login details and preferences.
- To analyze site traffic and improve performance.
Managing Cookies:
You can manage or disable cookies through your browser settings. However, this may limit some platform features.
7. Community Guidelines
We're committed to creating a respectful and professional environment for all users. Our community guidelines include:
- Maintaining professionalism in communication
- Prohibited activities on the platform
- Steps for reporting inappropriate behavior
Building a Respectful and Professional Community
iProcure is committed to fostering a positive and inclusive environment for all users.
Expected Behavior:
- Treat all users with respect and professionalism.
- Use clear and honest communication in transactions.
Prohibited Activities:
- Harassment, hate speech, or inappropriate language.
- Misrepresentation of identity or company information.
- Fraudulent or illegal activities.
For any queries related to these policies, feel free to contact our support team at info@iprocure.ai/ +974 7799 9600
Need Help?
If you have questions about our policies or need assistance, feel free to reach out to our support team at info@iprocure.ai/ +974 7799 9600